Privacy Statement

This Privacy Policy explains how we collect, use and protect personal information when you register, play or interact with Winstler. We take user privacy seriously and aim to be clear about the types of data we hold, how it is used and the controls available to you.

Types of data we collect

We collect a range of information necessary to operate an online casino and sportsbook, provide services and meet legal obligations. Collection happens when you register, make payments, use the site, contact support or otherwise interact with our services.

Personal data

Personal data includes your name, date of birth, address, email address and phone number. We also collect identification documents for age and identity checks where required. This information allows us to create and manage your account and to comply with anti-money laundering and age verification requirements.

Technical data

Technical data covers device information, IP address, browser type, operating system, session logs and location data derived from your IP. We use this data to keep the site secure, to diagnose issues and to optimise site performance on desktop and mobile.

Transactional data

Transactional data records deposits, withdrawals, bets, wins, losses and bonus activity. Payment details may be collected by our payment providers during transactions. We retain transactional records to process payments, handle disputes and meet regulatory or accounting requirements.

How we use your information

We use data to operate your account, verify your identity, process payments, prevent fraud, provide customer support and improve our services. We may also use aggregated or anonymised data for business analysis. Where required, we will ask for consent before using personal data for direct marketing.

Data protection practices

We protect data using industry standard measures including secure connections (HTTPS), access controls and encrypted storage for sensitive information. Access to personal data is restricted to authorised staff and third parties who need it to provide services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain your session, and deliver relevant content. Some cookies are essential for the service, while others are used for analytics and marketing. You can manage cookie settings through your browser and via the site cookie controls.

User rights

You have rights in relation to your personal data, including the right to access the information we hold, to request correction of inaccuracies, and to request deletion where lawful. You may also object to certain processing and request restriction of processing in specific circumstances.

Access, correction and deletion

To exercise your rights or to request a copy of your personal data, contact our support team. Where deletion is requested we will remove data where there is no legal basis to retain it, while maintaining records required for regulatory or legitimate business reasons.

Sharing information and third parties

We may share data with payment processors, identity verification providers, fraud prevention services and other suppliers who assist with operating the site. We may also disclose information where required by law or to protect our rights. Third parties are contractually obliged to keep data secure and only use it for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on the site with the date of the update. If you have questions or wish to contact us about privacy matters, please email [email protected].